Common Issues & FAQ's

• How can I easily tell what content I have completed?

• Why has my % of Total Progress (Learning Path) dropped?

• I have completed my Learning Path, but why I don’t have a Milestone?

• My name on the certificate is spelt incorrectly, how can I update this?

• Can I do quizzes and challenges offline?

• I have used up all of my challenges attempts. What should I do?

• I have used up all of my quiz attempts. What should I do?

• I have noticed an error with the content, who do I contact?

• Why does my video have no sound?

• Why I can’t copy the video transcript?

• Why do I have different content than my colleague?

• How do I change my language settings?

• How to recommend the Learning Path, Mission or Course?

• How to transfer the licence?

• The web browser is out of date

• How to hard refresh the browser?

• Email notifications

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