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Common Issues & FAQ's

  • How can I easily tell what content I have completed?

  • Why has my % of Total Progress (Learning Path) dropped?

  • I have completed my Learning Path, but why I don’t have a Milestone?

  • My name on the certificate is spelt incorrectly, how can I update this?

  • Can I do quizzes and challenges offline?

  • I have used up all of my challenges attempts. What should I do?

  • I have used up all of my quiz attempts. What should I do?

  • I have noticed an error with the content, who do I contact?

  • Why does my video have no sound?

  • Why I can’t copy the video transcript?

  • Why do I have different content than my colleague?

  • How do I change my language settings?

  • How to recommend the Learning Path, Mission or Course?

  • How to transfer the licence?

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