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Articles
Common Issues & FAQ's
- How can I easily tell what content I have completed?
- Why has my % Total Progress (Learning Path) dropped?
- I’ve completed my Learning Path but why I don’t have a Milestone?
- My name on the certificate is spelt incorrectly, how can I update this?
- Can I do quizzes and challenges offline?
- I have used up all of my challenge attempts. What should I do?
- I have used up all of my quiz attempts. What should I do?
- I’ve noticed an error with the content, who do I contact?
- Why do my videos have no sound?
- Why I can’t copy the video transcript?
- Why do I have different content than my colleague?
- How do I change my language settings?
- How to recommend the Learning Path, Mission or Course?
- How to transfer the licence?
Content/Playback Issues
- The content I watched offline has not been recorded. What should I do?
- My episode has not been marked as complete after watching it. What I should do?
- My challenge won’t load, what should I do?
- My quiz won’t load, what should I do?
- I’m having issues downloading the resources from the episode.
- My videos won’t play. What can I do?
How to?
- How to add a single user?
- How do I add new users?
- How I can check how many minutes I have watched?
- How to find and contact my Company admin?
- How to copy and share a link to a Learning Path, Course or Video
- How to generate/download Audit logs?
- How to check the progress % for me or a specific learner?
- How to delete learning items, courses and missions?
- How to check how many or which courses the user finished?
- How to manage notifications?
- How to save the mission/learning path/course and view my saved content?
- How to review your score and answers on Quiz?
- How do I find my notes taken during the videos?
Mobile Applications
- Where can I download the Mobile App?
- Can I access my reports through Mobile App?
- What features I can access through the Mobile App?
- Where do I give feedback on the current version of the Mobile App?
- What is downloadable content?
- Login problem on my mobile - “Email or Password incorrect, or account may be inactive, try again”
Reports
- How to use Reports?
- How to Schedule Reports?
- How to change Private report to Shared report
- Reports Column Description
- Content Progress Report - Mission Summary - Column Descriptions
- Content Statistics Report - Column Descriptions
- What is the "Reports to" field and how does it work?
- How to disable Scheduled/Automated Reports?
- How to Find and Replace "NA" with "0" in Reports
- 'All Learning Path Progress' new report template
- Content Feedback Report
User Management
- Bulk Upload
- Bulk Upload Features
- How to use “Bulk upload features” without having access to Excel?
- How to edit user account details like Name, Teams or Email Address?
- How do I send a "Get Started" email to the user?
- How to delete users from the platform?
- How do I reactivate users on the platform?
- How do I deactivate individual users?