Support Hours and Respond time

Our support team is available from Monday to Friday, from 8:00 AM to 8:00 PM Irish time (GMT), to assist with any issues or inquiries.

Support on Weekends and Bank Holidays:
Support is unavailable on weekends, i.e., on Saturdays and Sundays, as well as on some Bank Holidays.

Exceptions for Bank Holidays:

On most Bank Holidays, support is available for reduced hours – from 8:00 AM to 3:00 PM Irish time.
Exceptions include Easter and Christmas holidays – on these days, support is unavailable.

Support SLA (Service Level Agreement)

Response times for support requests

First response time

We aim to acknowledge all support requests within:

12 hours during support hours

This initial response confirms that your request has been received and is being reviewed.

Ongoing response times

Follow-up responses depend on the severity and complexity of the issue.

Higher severity issues are prioritised and handled more quickly
Lower severity issues may take longer, depending on impact and required investigation

Notes

Response times apply during support hours only
Resolution times may vary based on the nature of the issue

You can contact our support team by sending an email to support@socialtalent.com or leaving a voice message at +353-1-5759915. Thank you for your understanding, and we encourage you to contact us during our working hours.