Our support team is available from Monday to Friday, from 8:00 AM to 8:00 PM Irish time (GMT), to assist with any issues or inquiries.
Support on Weekends and Bank Holidays:
Support is unavailable on weekends, i.e., on Saturdays and Sundays, as well as on some Bank Holidays.
Exceptions for Bank Holidays:
-
On most Bank Holidays, support is available for reduced hours – from 8:00 AM to 3:00 PM Irish time.
-
Exceptions include Easter and Christmas holidays – on these days, support is unavailable.
Support SLA (Service Level Agreement)
Response times for support requests
First response time
We aim to acknowledge all support requests within:
-
12 hours during support hours
This initial response confirms that your request has been received and is being reviewed.
Ongoing response times
Follow-up responses depend on the severity and complexity of the issue.
-
Higher severity issues are prioritised and handled more quickly
-
Lower severity issues may take longer, depending on impact and required investigation
Notes
-
Response times apply during support hours only
-
Resolution times may vary based on the nature of the issue
You can contact our support team by sending an email to support@socialtalent.com or leaving a voice message at +353-1-5759915. Thank you for your understanding, and we encourage you to contact us during our working hours.