What to do when Cara(AI bot) stuck
If the AI Bot (Cara) stops responding or gets stuck during an activity, please follow these troubleshooting steps in order:
Quick Fixes
Refresh the page: Often, a simple refresh will re-establish the connection.
Check your connection: Ensure your internet connection is stable.
Technical Troubleshooting
Update your browser: Make sure you are using the latest version of your browser (we recommend Google Chrome).
Clear Cache & Cookies: Clear your browser's cache and cookies, then restart the browser.
Incognito Mode: Try opening the platform in an Incognito/Private window to rule out extension interference.
System Test: Run our System Test here to check for any blocked services.
Session Reset
Log out & Log in: Log out of the platform, close all tabs, and log back in.
Restart your device: If the issue persists, a full device restart can clear background processes affecting the browser.
Still having issues?
If none of the steps above resolved the problem, please contact us at support@socialtalent.com with the following information:
A full-screen screenshot where the bot is stuck.
A screenshot of your System Test results.
The name of the browser and device you are using.