Why wasn’t my transcript, summary, or video recording created?

If your transcript, summary, or video recording is missing after an interview, it is usually due to missing permissions, consent requirements, or the recording assistant not being present in the call. Interview Intelligence records and processes interviews in order to generate transcripts, summaries, and insights after the interview. If certain technical or compliance conditions are not met, the system will not record or process the interview data. Below are the most common reasons and how to resolve them:

1. Check that all browser permissions were granted

For Interview Intelligence to capture audio and video during the interview, the browser must have the correct permissions enabled.

Please make sure that:

• Microphone access is allowed

• Camera access is allowed

• Your browser did not block permissions when the platform requested them

• Any required system permissions (for example, screen recording on macOS) are enabled

You can usually verify this by clicking the lock icon (🔒) in the browser address bar and confirming that microphone and camera access are set to Allow.

If these permissions were not granted before or during the interview, the system will not be able to capture the interview content.

2. Confirm that candidate consent was obtained

Before starting the interview, the interviewer must clearly inform the candidate that:

• The interview will be recorded

• The conversation will be transcribed

• The data will be used to generate interview insights and summaries

The candidate must provide explicit consent before recording begins.

If consent was not obtained, the platform will not record or process the interview.

3. If you are using Microsoft Teams

When using Microsoft Teams, Interview Intelligence requires the SocialTalent app and the recording assistant to be present in the meeting.

Please ensure that:

• Cara (AI Assistant) has joined the call

• The SocialTalent app is enabled within the meeting

• Cara was not removed from the meeting during the interview

If Cara is not present in the meeting or the SocialTalent app is not enabled, the interview cannot be recorded or processed, which means transcripts and summaries will not be generated.

4. What happens if these requirements are not met?

If permissions were not granted, candidate consent was not confirmed, or the recording assistant was not present:

• The interview will not be recorded

• A transcript will not be generated

• A summary or analysis will not be created

Unfortunately, if the interview was not captured during the session, the recording and transcript cannot be generated afterwards.

5. How to prevent this in future interviews

Before starting an interview, we recommend running a quick pre-interview check:

• Use a supported browser (preferably Google Chrome)

• Confirm microphone and camera permissions

• Ensure Cara (AI Assistant) joins the meeting

• Confirm the SocialTalent app is enabled if using Microsoft Teams

• Inform the candidate about recording and obtain explicit consent

Taking these steps ensures the interview can be recorded, transcribed, and processed successfully.

If the issue persists even after confirming permissions and consent, please contact support@socialtalent.com for further assistance.