Renewals - Managing License on SocialTalent

For Team leader/Company admin only

1. Renewal with the Same Number of Licenses

• If your contract renews with the same number of licenses, no action is required from you.

• All users will retain their current licenses automatically.

2. Renewal with a Change in License Type

• If there's a change in the type of license (e.g., from Recruiting to Interviewer), you are responsible for transferring users to the appropriate license pools.

• Use the Bulk Upload feature for efficient transfers, especially for large groups.

• Manually transfer Company Admins and Team Leaders to ensure accuracy.

3. Renewal with a Decrease in Licenses

• If the number of licenses decreases, you must decide which users will retain access.

• This selection process cannot be done randomly by support; it must be handled by you.

• After determining which users will remain, deactivate or transfer the remaining users accordingly. You can use the Bulk Upload feature for efficient transfers, especially for large groups.

Moving Users to the New License Pool

To handle this process efficiently, the administrator should use the bulk update function:

• Bulk update allows mass reassignment of users to the new license pool.

• The administrator selects the appropriate group of people to be moved and updates their pool assignment in the system. This makes the process faster and minimises errors compared to moving users one by one.

Prioritising and Selecting Users

When the number of available licenses is lower than before, the admin should:

• Identify key users (e.g., team leaders, highly active users).

• Decide which users will not be transferred and will lose access once the old license pool expires.

• If necessary, consult the list with management or HR to ensure alignment with company policy.

Maintaining Platform Integrity

The goal of the entire process is to ensure that user continuity is not disrupted. Therefore:

• The admin must make sure that all users who should retain access are reassigned to the new license pool before the old subscription expires.

• Otherwise, some users will lose access, which may negatively affect team operations.

4. Monitoring License Pool Expiry

• Regularly check the expiry date and the number of available licenses in your pool.

• Navigate to: Admin → Users → View Licence Pools to monitor this information.

5. Additional Support

If you encounter issues with bulk updates or have further questions about license pools and availability, contact support directly at support@socialtalent.com.