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Bulk Reactivate users

To reactivate multiple users, please follow these steps.


  1. Download the latest template and populate your file as indicated on the "Read Me First" sheet (Make sure you first add precise user details into a file).

  2. Upload the file to our platform.

  3. Decide if would you like to send a “Getting Started Email” by ticking on/off the box.

  4. Press the green button “Reactivate users”.

  5. The system will work in a background check if there are any errors in the file. You should receive an email about the process progress. If the uploaded file will have an error, you will get an email with an attachment of all the issues in the file.


If you encounter any errors, please make sure that all your data is correct. If you are still having problems with reactivating users, please contact our support team.

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