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How to delete users from the platform?


Only company admins have the option to delete user accounts of deactivated users on the platform. Please proceed with caution as deleting a user account will remove all and any progress related to the account from the SocialTalent database. Once the account is deleted, the data cannot be retrieved. You have 7 days to cancel your deletion. This functionality is not available to accounts with user or team leader access. Below you can find steps to delete a user account:

  1. Navigate to Admin Settings → User Management → More Options → View the deactivated users.

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  2. Search and select the users you want to delete.

    Screenshot 2022-06-09 at 12.05.58.png

  3. Click on “Delete Users”.

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  4.  Pop up window will appear with a Warning information. If you are sure about your actions, simply press “Delete User(s)” button.

    Screenshot 2022-06-09 at 12.07.57.png

    You have 7 days to cancel the deletion at your end. You can navigate to "Schedule Deletion" to cancel a deletion you have performed by mistake. Once the deletion is cancel, the users will be moved back to the deactivated user list.

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Screenshot 2022-06-09 at 12.10.13.png


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