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How do I log in for the first time?

A valid license along with a user account is necessary to log in to the SocialTalent platform. This account is usually created by the company admin/manager or a SocialTalent manager. When a user account is added, the manager checks an option to send a "Getting Started" email.

An email is sent to the email address (entered in user details by a manager) to log in to their account to start their learning. 

Below is an example of the "Getting Started" email received by the user:

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Note: The link to your account will expire after 24 hours. After the time expiry, you will need to request for a password change using the link in the Welcome email.

There are two options to login to a user account:

  1. Using the mobile app (iOS/Android) - download the app according to the device which you are using and put your credentials in.

  2. Browser on your desktop/laptop  - Click on the "Start Learning Now" link in your email.

When you click the reset password link, a page will open up where you will be prompted to set a new password for your account.

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You will also be prompted to answer a few onboarding questions to set up your profile to serve your unique learning needs.

After the profile is set up, you can log in to your account at with the username and password you have set in the previous step. If you are facing any issues, please contact our support team at

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