Only company admins and managers have permission to add or set up users on the platform. Please note that learners and Team Leaders do not have permission to transfer the licence. Please check the User Management tab, if you have an available licence to set up a new user before proceeding with the below steps to add a new user. 

  1. Go to User Management.

  2. Click “Add new user”.

  3. Choose the user’s role (Learner or Team Leader), add name, email address, choose one “Core team”. Optionally, choose as many additional teams (“teams”) as you like and select an appropriate Program[when enabled]/Learning path for the new user. Name of suer, Core teams, additional teams and Licence pools can be edited at your end. Please contact to update the “Email address/Username”.

    The Learning Path or Program[when enabled] can also be changed after adding the user if you have made an incorrect selection by clicking on the “Change Learning Path” / "Change Program"option. Please make sure to save any changes.

    Note: Any changes in existing Learning Path or Program will remove the user from their current assigned learning path/program.

    Screenshot 2021-09-27 at 15.05.56.png
    Screenshot 2021-09-27 at 15.05.05.png
  4. Send “Get started” and invite them to the platform!

If you are not sure of the user setup and want to cancel the operation, just simply press Cancel at the end of the task and you will go back to the User Management page.

You can also upload more then one user at the same time using our bulk upload. More information about this feature can be found in this article.

If you continue to have some issues, please contact our support team at